Privacy Policy

Core Group International Pty Ltd (“CGI”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent, respectful, and lawful way.

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you interact with us, including
when you:

visit our website
enquire about our services
become a client (or are considering becoming a client)
communicate with us by phone, email, social media, or other channels

This Privacy Policy is written for current, new, and potential clients, as well as website visitors.

1.) Who we are

Core Group International Pty Ltd ("CGI") provides professional services that support clients to make informed property decisions. We help clients identify and secure suitable property opportunities (including off-market options) and, where relevant, coordinate introductions and communications with trusted third parties such as builders, financiers, and other service partners.

2.) What this policy covers
This policy covers:

what personal information we collect
how we collect it
why we collect, hold and use it
who we may share it with
how we keep it secure
how you can access or correct your information, or make a complaint

3.) What personal information we collect
The personal information we collect depends on how you interact with us. It may include:

Identity and contact details: name, email address, phone number, residential address
Enquiry and service details: your goals, property preferences, budget range, location preferences, and timeframes
Financial and eligibility information (where relevant): information you provide to help us understand your general financial position and suitability for certain options (for example, borrowing capacity indicators). We do not request bank passwords.
Verification information where required: identity verification details
Communications: emails, messages, call notes, and records of interactions with our team
Call data: phone numbers, call times, and (where enabled) call recordings and transcripts
Website and device data: IP address, browser type, pages visited, and cookie data

Sensitive information

We generally do not seek to collect sensitive information (as defined in the Privacy Act 1988 (Cth)) unless it is reasonably necessary and you consent, or another legal basis applies.

Identity documents

As a new client, we may ask you to provide relevant identity documents strictly for the purpose of submitting these with an initial EOI (Expression of Interest) and deposit to finalize the hold of a land and build property package.

We do not ask you to provide identity documents (such as a driver licence or passport) for storage in our customer systems.

4.) How we collect personal information

We may collect personal information:

Directly from you (for example, when you fill in a form, make an enquiry, engage our services, or communicate with us)
From third parties you authorise (for example, financiers/lenders, mortgage brokers, real estate platforms, builders, referral partners, or social media platforms)
From publicly available sources where relevant and lawful
Automatically through our website and online services (for example, cookies)

If you choose not to provide certain information, we may not be able to provide you with some services or respond fully to your request.

5.) Why we collect, hold and use personal information
We collect, hold and use personal information to:

provide and administer our services
respond to enquiries and communicate with you
understand your needs and assess suitability of options you request
present property options and coordinate introductions with relevant third parties (for example, builders, financiers, mortgage brokers, and real estate platforms)
manage our relationship with you, including customer support and service updates • maintain our client and enquiry database and keep records of interactions
manage marketing and sales activities
make and receive calls and (where enabled) record calls for quality, training, and compliance purposes
improve our services and client experience (including internal reporting and training)
comply with legal and regulatory obligations
send marketing and educational content where permitted by law and in line with your preferences

6.) When we disclose personal information

We only disclose personal information where it is reasonably necessary for our business functions, to deliver services you request, or where required/authorized by law.

We may disclose personal information to:

Service providers and contractors who support our operations (for example, IT providers and software platforms)
Customer relationship management (CRM) and customer database platform providers we use to store and manage client and enquiry information and run marketing/sales activities
Calling and communications platform providers we use to make and receive calls and manage communications
Social media platforms (including Facebook, Instagram, and LinkedIn) where we use social media tools, or where you interact with us through social media
Financiers, lenders and mortgage brokers (where relevant to your enquiry or requested services)
Real estate platforms (where relevant to advertising, enquiries, or property-related communications you request)
Builders and other service partners where relevant to your enquiry or requested services
Professional advisers (for example, legal and accounting)
Regulators, courts, law enforcement, or other parties where required or authorized by law

Referrals to a partnering residential agency

In some cases, you may ask us to refer you to a partnering residential agency (for example, if you are seeking an established home purchase). We will only share your personal information for this purpose with your consent, and we will share only the minimum necessary contact details.

We take reasonable steps to ensure third parties handle personal information securely and only for authorized purposes.

7.) Direct marketing and your choices
From time to time, we may contact you about our products and services, as well as other content that may
be of interest to you.

We do this in accordance with applicable laws (including the Spam Act 2003 (Cth)).

Opt-in and opt-out
Where required, we will ask for your consent before sending marketing communications. We also provide a clear opt-out process (for example, via unsubscribe links in emails or by contacting us).

You can opt out at any time by:

using the unsubscribe link (where provided), or
contacting us using the details in Section 14

We will take reasonable steps to action opt-out and do-not-contact requests promptly.

8.) Collection notices and consent (at the point of collection)
When you submit an enquiry or other form (for example, on our website or via a real estate platform), we may provide a short collection notice at the time we collect your personal information.

That notice may explain (in plain language):

what information we are collecting
why we are collecting it
how we will use and disclose it to provide what you requested
how you can access this Privacy Policy

Where required or appropriate, we may also ask for your consent (for example, for marketing communications and your preferred contact channels). You can withdraw or change your marketing preferences at any time.

9) Cookies and basic website data

We may use cookies and similar technologies to:

operate and improve our website
understand how visitors use our website
improve performance and user experience

You can adjust your browser settings to refuse cookies. If you do, some website features may not function properly.

10.) Overseas storage and disclosures
We use software and service providers to store and manage client and enquiry information and to run marketing and sales activities.

This means your personal information may be stored and processed outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle personal information in a manner consistent with the Australian Privacy Principles, unless an exception applies.

11.) Data security and data breaches

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

These steps may include access controls, staff training, and using reputable service providers. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

Data minimization

We aim to collect and record only the personal information that is reasonably necessary to respond to you and provide our services. We also take reasonable steps to minimize duplicate storage of personal information across different channels once it is recorded in our systems.

Call recording notice

Where call recording is enabled, we will take reasonable steps to notify you at the start of the call (for example, by an automated message or a verbal notice).

Notifiable Data Breaches scheme

If we experience an eligible data breach (as defined under the Privacy Act 1988 (Cth)), we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the OAIC where required.

12.) Data retention

We keep personal information only for as long as necessary to:

provide our services and manage our relationship with you
meet legal, regulatory, and record-keeping requirements
resolve disputes and enforce agreements

General retention approach

We generally retain unconverted enquiries for up to 90 days from the last activity, unless we are required or authorized to keep the information for longer (for example, to comply with legal obligations or to manage a dispute).

If your enquiry progresses and you become a client (or we are otherwise required to keep records), we may retain relevant records for longer periods where reasonably necessary to provide services, meet legal and regulatory obligations, and manage disputes. When personal information is no longer required, we take reasonable steps to destroy or de-identify it

13.) Access, correction and complaints

Access and correction
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we handle personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent national regulator for privacy and freedom of information in Australia.

The OAIC can provide information about privacy rights and how to make a complaint. You can contact the OAIC via its website: https://www.oaic.gov.au.

14.) Contact us

For privacy enquiries, access/correction requests, or complaints, contact:

Core Group International Pty Ltd
Email: info@coregroupinternational.com.au
Address: Level 2/8 Clunies Ross Court, Eight Mile Plains QLD 4113, Australia

15.) Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The latest version will be published on our website.
Last updated: 11 February 2026